We make sure that you’ll always receive the highest quality products and the very best customer service from us. If you are still left wanting on account of any issue, we are there to help you out in whichever way we can.
Yet, we do not provide the alternative to return orders for non customisable-products as well as customized printed products that are customized to your requirements.
Customers cannot exchange/return their order after an order has been delivered. However if the received product is defective, you can mail us at contact@supersnail.in.
- You will be required to send images of the return order, especially if the product to be returned is damaged/defective.
- Repack the item along with tags.
- The item will be picked up 2-3 working days after the return request has been approved.
- Refunds will be processed 2 working days after the seller has received the return product.
How do I return a product I have purchased from SuperSnail?
You can raise a return/exchange request through orders in my account section or reach out to customer care at contact@supersnail.in with order id.
Is it possible to exchange my order instead of opting for a refund?
If you wish to exchange your item to a new color or size, we request you to please return your
original order and place a fresh order for your desired item. The refund for your returned order will be processed in 3- 5 working days.
Can I exchange a defective or faulty item?
In case you wish to exchange a faulty or incorrect product, you can get in touch with our Customer Happiness team, and send us supporting images of the products. Our team will assist to send you a “returns form” and issue a voucher for you to place a fresh order for your desired product.
In which situations can I request for a return?
A return can be requested in case of the following situations:
- Non-customised Products
- Items found with traces of wear & tear
- Non-damaged, non-defective electronics with broken seals/tampered bar codes
Can I return/exchange a part of my order?
Yes. In this case, you can send us the Sub Order ID (SOD) of the concerned product, and
we will process your request accordingly.
Do you perform a quality check before accepting a return?
- Yes, all products are checked for the following conditions:
- Correct product: The product must have the original tags/MEI/name/image/brand/serial- number/article-number/barcode
- Unused product: The product should be unused & clean
- Product’s original packaging/ box should be undamaged
- The field executive will refuse to accept a return if any of the above conditions is not met
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
Refunds Policy
How will I receive my refund?
Refunds are processed back to the original payment method used to purchase the order. But do
note that we reserve the right to modify the mechanism of processing refunds at any time without notice.
How long will it take to process my refund?
- We will refund the amount within 7-14 working days.
- The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.
Can I track the status of my refund?
Yes, please feel free to write to us at contact@supersnail.in or call us on 080 4972 8365 to enquire about the status of your refund.
Cancellation Policy
Orders can be cancelled before products have been dispatched with reason for cancellation, However custom printed items cannot be cancelled